Amazon Australia Launches In-Person Fulfillment Center Tours

Have you ever wondered how Amazon Australia can deliver your orders so quickly? Now, Aussies have a chance to get an up-close and in-person look at the process.

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Amazon Australia has recently opened its robotics fulfillment center in Western Sydney to the public and is offering free guided tours four times a week.

The Kemps Creek Fulfillment Center is the largest warehouse ever constructed in Australia, with a capacity to hold up to 20 million smaller items.

During the tour, led by an expert guide, visitors will get an exclusive behind-the-scenes look at the storage system for Amazon products, witness over 2,000 robotic drives in action, and even meet some of the 1,500 employees who help with picking, packing, and shipping of Amazon orders across Australia.

After the successful launch of live virtual tours in August 2022, Amazon Australia is now introducing in-person tours.

Over 4,000 individuals have signed up for the online experience so far, prompting the company to offer physical tours at their Sydney fulfillment center.

For those unable to attend the in-person tours due to geographical constraints, virtual tours will still be available twice a week on Mondays and Fridays.

These tours will feature a glimpse of the Sydney fulfillment center and live cross-visits to Amazon sites in the United States, United Kingdom, Germany, and Italy.

“Tours provide customers with an opportunity to learn how their orders are fulfilled and meet some of the team who make it happen,” said Mindy Espidio-Garcia, Director of Operations at Amazon Australia.

“Australians who joined virtual tours said they found the tours insightful and had a deeper appreciation of what happens behinds [sic] the scenes of their orders.

“We’re excited to be able to open our doors and welcome our local community to visit in person to see some of the technology and people who make it all happen. For our talented workforce, we’re really excited to give their local community a glimpse of how the magic happens!”

Joshua Dawe, the Tour Guide at Amazon’s Sydney robotics fulfillment center and a resident of Kemps Creek is excited to host not only the public but his own five children on a tour of Amazon Australia’s largest site.

“I can’t wait to give Aussies the chance to experience our site in person. I think they will be blown away by the sheer size of the building and enjoy the chance to see how the robotics and our people work together to get their orders processed quickly,” said Dawe.

“Most of all I’m excited for my kids to be able to see where their dad works! After all, it’s not every day that you get to see the inside of a robotics warehouse the size of 24 rugby league fields.”

How To Join an Amazon Australia Warehouse Tour

The in-person tours at Kemps Creek will run for 60 to 90 minutes, four days a week. On Mondays and Fridays, the tours will begin at 1:15 pm, and on Tuesdays and Thursdays, they will begin at 11:30 am.

It is important to register for the tours in advance. Each group will consist of 15 individuals, and children aged six and above can attend with an adult.

Amazon will prioritize the safety of its guests and require them to wear flat, closed-heel shoes, and tie their long hair at or above shoulder length. In addition, sign language support will be available for guests with hearing impairments.

Australians can book in-person tours at https://amazontours.com/au/onsite or virtual tours at https://amazontours.com/na/virtual.

About the Sydney Robotic Fulfillment Center

The Kemps Creek fulfillment center is the largest warehouse ever built in Australia and the first Amazon robotics fulfillment center in the Southern Hemisphere.

Spanning 200,000 square meters (ca. 2,152,782 sf) across four levels, it is equivalent to the land size of Taronga Zoo or 24 rugby league fields.

The facility has the capacity to store up to 20 million smaller items sold on Amazon.com.au, including electronics, books, jewelry, pantry items, and toys. Equipped with cutting-edge technology, the center supports the work of 1,500 Amazon team members.

Robotic drives work hand in hand with associates by transporting pods of inventory to them, saving time and effort that would otherwise be required for an employee to stow items or pick them for customer orders.

They also create more storage space, allowing up to 40% more items to be stowed, which increases the product selection and benefits small and medium-sized businesses that use Fulfillment by Amazon (FBA) to cater to customers all around Australia. This is Amazon Australia’s second fulfillment center in Western Sydney, the first being in Moorebank.

Amazon.com.au was launched in December 2017 and now provides customers with access to 200 million products in 31 different categories, including Amazon devices.

The new Amazon Robotics FC is situated at Goodman Group’s Oakdale West Industrial Estate in Kemps Creek, Sydney, and was opened in January 2022.

The facility complements Amazon’s current network of five fulfillment centers across Australia, which were launched in Dandenong South, Melbourne in December 2017, followed by Moorebank, Sydney in August 2018, Perth’s Airport Precinct in November 2019, Lytton, Brisbane in October 2020, and most recently, a second site in Ravenhall, Melbourne FC in August 2021.