Amazon has now officially extended its return policy on items sold between March 1, 2020 and April 30, 2020.
The company said in its notice, “Nothing is more important than the health and well-being of our customers, employees, and the communities we serve. To that end, we’re temporarily extending the return window to give you more time to get items back to us. Most items ordered from Amazon or our Seller partners between March 1, 2020 and April 30, 2020 can now be returned until May 31, 2020.”
While some retailers and grocery stores posted notices to customers during the initial shopping surge in mid-March, they would not accept returns on most items, Amazon’s policy did not change.
Amazon Return Policy Extensions is Small Business Liability
Now the company has created a potentially large down-the-road financial liability for smaller sellers by extending its return policy, as we had warned in late March could happen.
Furthermore, some Amazon third-party sellers may not qualify for SBA loans currently because their sales on Amazon kept their businesses open.
However, should this extended return policy result in a surge of returns by the end of May, it could force some sellers to seek SBA help to deal with the negative cash flow. And that is assuming the SBA loan programs have not been depleted by then.
What do you think about Amazon changing extending its return policy during the coronavirus emergency?
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