Amazon sent customers in the UK an email today notifying them that they will stop accepting Visa credit cards starting on January 19, 2022.
The company said in the email, “we will unfortunately no longer accept Visa credit cards issued in the UK, due to the high fees Visa charges for processing card transactions.”
The company informed customers that they could continue using non-Visa credit cards such as Mastercard, Amex, and Eurocard, and that Visa debit cards (including other branded debit cards) will still be accepted.
We asked for comment from Amazon and received this reply:
“The cost of accepting card payments continues to be an obstacle for businesses striving to provide the best prices for customers. These costs should be going down over time with technological advancements, but instead they continue to stay high or even rise.”
“As a result of Visa’s continued high cost of payments, we regret that Amazon.co.uk will no longer accept UK-issued Visa credit cards as of 19 January, 2022. Customers can continue to use all debit cards (including Visa debit cards) and other non-Visa credit cards to shop on Amazon.co.uk.”
“With the rapidly changing payments landscape around the world, we will continue innovating on behalf of customers to add and promote faster, cheaper, and more inclusive payment options to our stores across the globe.”Amazon Spokesperson to eSeller365
Amazon Advises to Change Payment Method Now
Amazon advised customers with UK-issued Visa credit cards that they should update their default payment method now, or add an eligible payment to their account if they do not have one yet set up.
This change appears to be specific to UK customers who use Visa credit cards and we are not aware of customers in other countries receiving similar notices.
Visa issued a statement to the BBC in response saying it is, “very disappointed that Amazon is threatening to restrict consumer choice in the future. When consumer choice is limited, nobody wins.”
Furthermore, Visa said it was working to resolve the situation with Amazon so that consumers could continue to use Visa credit cards on Amazon UK in the future.
The company also reiterated that shoppers on Amazon do not have to make changes today as they shop for holiday gifts since the change if no other resolution is found, will not go into effect until next year.
Story updated to include a statement from Amazon and Visa.
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