Australia Post Partners With Doddle to Expand Its Offerings


Australia Post has partnered with fulfillment technology provider, Doddle, to further extend its extensive network of collect and return locations, and make online shopping even easier.

Australia Post Collect & Return will offer shoppers the choice to collect and return online shopping at a diverse network of locations including post offices, 24/7 parcel lockers, supermarkets, pharmacies, and department stores nationwide.

At launch, the network of retail partners will include selected IGA supermarkets, Priceline pharmacies, Aventus Group shopping centers and selected assets managed by 151 Property Retail.

This will grow in the new year, offering shoppers extended trading hours and convenient locations to collect and return their online shopping.

Building Australia’s Largest Collect and Return Network

The partnership will build on Australia Post’s existing network of over 4,300 post offices, parcel lockers in more than 350 locations, and 15,500 street posting boxes, to make it even easier for customers to choose where and when they collect and return their online shopping.

Customers will be able to select their most convenient location from a map offered in the checkout of their favourite online retailers, a functionality powered by Doddle technology. Notifications will be sent to customers advising when parcels are ready for collection.

The first merchants offering customers access to the Australia Post Collect & Return network include Booktopia and Peters of Kensington, with the new locations being made available in their online checkouts in early 2020.

Returning items will also be quicker and easier, with shoppers able to register returns online which will generate a barcode for them to present in-store, without needing to print a label. Post Offices and retail partners scan the customer’s barcode and accept the parcel over the counter, for Australia Post to return.

“We are determined to provide our customers with services that make their online shopping experience seamless and even easier to access. We’re excited to be working with Doddle and retail partners to give customers the flexibility they’ve been after, the ability to collect and return parcels when and where it suits them.”


Ben Franzi, General Manager for Parcel and Express Services, Australia Post

Potential retail partners and online retailers are currently being invited to express their interest in joining the Australia Post Collect & Return offer.

What do you think of Australia Post teaming up with Doddle?

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READ MORE: Australia Post Commits to Ambitious Sustainability Plan

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