Cart.com Partners with Extend to Enable Merchants to Offer Product Plans and Increase Customer Satisfaction

Cart.com has partnered with Extend offering product protection programs that help merchants generate new revenue streams and increase customer satisfaction.

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With Extend’s modern approach to product production programs enabling merchants of all sizes to take control of the post-purchase experience, the company supports Cart.com’s mission to give brands exceptional eCommerce capabilities previously only available to the world’s largest online retailers.

“Extend is rewriting the rules for product protection and customer service while Cart.com takes care of everything from the factory floor to the customer door. Through this partnership with Extend, we’re now seamlessly covering the post-purchase experience too.”

Omair Tariq, Cart.com co-founder and CEO

Extend Benefits Cart.com Merchants

Before Extend’s launch in 2019, only the top 1% of online merchants could offer extended warranties and protection plans.

By offering modern protection plan options accessible through an easy-to-integrate API-first platform, Extend has leveled the playing field enabling merchants to access post-purchase value-added support to their customers while being able to add to their revenue stream.

“The relationship between an eCommerce company and its customer doesn’t end with the sale. Our technology will allow Cart.com’s clients to continue to engage customers after they make a purchase, unlocking opportunities to increase brand loyalty, open new revenue channels, and create lasting customer relationships. Together, we’re empowering clients to deliver a better experience for customers and we are excited to continue to build on that vision.” 

Woodrow Levin, Extend co-founder and CEO

This partnership with Extend gives Cart.com merchants streamlined access to product protection technology directly through the Cart.com brand console.

Extend’s modern product protection platform goes beyond enhancing the purchase funnel via a seamless claims experience as well so that merchants can control their post-purchase experience, turning potential detractors into advocates.

Most customers can settle 98% of warranty claims in less than 60 seconds, through the Extend platform.

As a result, merchants are seeing double-digit increases in conversion rates, and 10% of warranty buyers return for a repeat purchase.

The Extend integration is live now on the Cart.com platform with an introductory promotion until December 21, 2021.