Mulberry, a provider of consumer product protection services, released a new app in the Square app marketplace that is available for all retailers using the…
Online returns management solution Returnly launches In-Store Returns, a new solution that enables retailers and brands to offer safe, convenient online return drop-offs at brick-and-mortar…
Zendesk, Inc. released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage…
Nobody wants to feel used by others. Unfortunately, many online retailers have the tendency to make their customers feel this way after checkout. According to…
Uberall, the ‘Near Me’ Brand Experience expert, today released its global benchmark report, “The Reputation Management Revolution,” analysing the Google My Business profiles of 64,000…
UK, London, 15th August 2019 – UK consumers are fighting back against online retailers that fail to deliver, a new research report into what the UK public…
Zendesk announced WhatsApp for Zendesk, a new WhatsApp Business API connector, that allows businesses to quickly and easily reach and respond to WhatsApp users. Zendesk…
Zendesk announced the expansion of Answer Bot across all web and mobile channels, allowing companies to provide always-on support and faster responses for consumers with…
Zendesk expands its services for Shopify clients by offering more integrations and services to Shopify merchants. Fully integrated customer service solutions are a must have…
While many of the features offered in this release seem to be aimed at larger businesses, or at least larger small businesses, the answer bot…