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Returnly Launches In-Store Returns For Online Merchants To Improve Customer Experiences
Customer Service

Returnly Launches In-Store Returns For Online Merchants To Improve Customer Experiences

ByNewswire November 19, 2020February 9, 2021

Online returns management solution Returnly launches In-Store Returns, a new solution that enables retailers and brands to offer safe, convenient online return drop-offs at brick-and-mortar…

Zendesk Releases Research on The Power of Influencing Customer Loyalty
Customer Service

Zendesk Releases Research on The Power of Influencing Customer Loyalty

ByNewswire January 21, 2020

Zendesk, Inc. released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage…

93% of Online Retailers Forget Their Customers After Checkout
Customer Service

93% of Online Retailers Forget Their Customers After Checkout

ByDave Furness October 29, 2019

Nobody wants to feel used by others. Unfortunately, many online retailers have the tendency to make their customers feel this way after checkout. According to…

Global Brands Respond to Fewer Than One in Ten Customer Reviews
Customer Service

Global Brands Respond to Fewer Than One in Ten Customer Reviews

ByNewswire October 25, 2019October 25, 2019

Uberall, the ‘Near Me’ Brand Experience expert, today released its global benchmark report, “The Reputation Management Revolution,” analysing the Google My Business profiles of 64,000…

UK Consumers Fighting Back Against Online Retailers That Don’t Deliver
Customer Service

UK Consumers Fighting Back Against Online Retailers That Don’t Deliver

ByNewswire August 15, 2019August 15, 2019

UK, London, 15th August 2019 – UK consumers are fighting back against online retailers that fail to deliver, a new research report into what the UK public…

Zendesk launches new WhatsApp for Zendesk integration
Customer Service

Zendesk launches new WhatsApp for Zendesk integration

ByNewswire August 7, 2019February 11, 2020

Zendesk announced WhatsApp for Zendesk, a new WhatsApp Business API connector, that allows businesses to quickly and easily reach and respond to WhatsApp users. Zendesk…

Should small businesses actually use live chat for customer service?
Customer Service

Should small businesses actually use live chat for customer service?

ByContribution July 3, 2019December 8, 2019

As a small business, you may struggle with customer service and customer retention. They are the two essential elements of any business. Since customers are…

Zendesk releases new self-service experience with expanded AI-powered solutions
Customer Service

Zendesk releases new self-service experience with expanded AI-powered solutions

ByNewswire June 13, 2019February 11, 2020

Zendesk announced the expansion of Answer Bot across all web and mobile channels, allowing companies to provide always-on support and faster responses for consumers with…

Live Chat Customer Service 101: How to Grow Your Online Business
Customer Service

Live Chat Customer Service 101: How to Grow Your Online Business

ByContribution February 13, 2019July 21, 2019

At the end of 2017, consumers spent about $100 billion dollars on the retail e-commerce market alone. But that’s why you’re here. You want a…

Zendesk Joins Shopify Plus Technology Partner Program
Customer Service

Zendesk Joins Shopify Plus Technology Partner Program

ByNewswire January 17, 2018June 13, 2019

Zendesk expands its services for Shopify clients by offering more integrations and services to Shopify merchants. Fully integrated customer service solutions are a must have…

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