For the last few days, there have been reports on the eBay community forum, and on social media about problems some buyers are experiencing trying to complete checkout on eBay when paying with PayPal.
Typically, problems with PayPal payments are caused by one of the following conditions:
- Outdated or unlinked credit or debit card information.
- Outdated or unlinked banking/financial institution information.
- Fraud protection measures from the financial institution that is preventing authorization of the payment through the PayPal gateway.
- PayPal fraud prevention measure.
- Cookies conflict in the user’s browser.
But in this case, there seems to be something to these reports as eBay is now acknowledging they are investigating the issue.
“I just wanted to confirm that we are investigating this issue now and I have added all of the impacted users from this thread to our report. I don’t have an estimated time for a fix at the moment, but will touch base if I need more info from anyone.”
eBay Community Moderator “[email protected]”
The thread on eBay’s community forum is still open for buyers and sellers to report on-going issues with PayPal checkout.
It remains unclear what is causing this problem and it doesn’t seem to be systemic, meaning site-wide. Therefore, it must be a specific condition in the payment flow that is causing only some buyers to experience this problem.
Technical Issue – Not Conspiracy
While some may see this as a conspiracy to transition buyers to eBay’s Managed Payments for checkout, the marketplace has nothing to gain by creating friction in the checkout process.
Sales that cannot be completed are lost revenue. The last thing eBay needs is a reduction in income because a buyer can’t pay for an item.
eBay and PayPal have an agreement to accept PayPal payments until July 2023.
Have you heard from buyers, or have you noticed this problem not being able to complete checkout with PayPal on eBay?
Please use the comments section below or head over to our Facebook Group for Small Business Sellers and interact with other small business owners.