eBay Australia has announced that they have introduced their now famous seller protections for sellers across Queensland who are currently facing flooding and extreme weather conditions across the state.
eBay has become well known for acting quickly and decisively when it comes to natural and manmade disasters around the world. Most recently they introduced seller protections for Ukraine sellers experiencing issues due to the Russian invasion and to the east coast USA in a recent extreme weather incident.
You can see the full announcement from eBay Australia here:
eBay Australia Flooding Seller Protections
“We know flooding and extreme weather conditions across Queensland are impacting mail and parcels, resulting in some delivery delays. We also know these conditions may interrupt your ability to run your business and your staff’s mobility, so we’ve put seller protections in place.
These protections apply to parcels in and out of affected areas in QLD between 11 to 31 May 2022. We’ll continue to monitor the situation and extend these protections if necessary. To be eligible, you need to upload valid tracking before the estimated delivery date. We will automatically remove:
- Your Late Shipment Rate defects, Seller Cancellation defects, and related Negative or Neutral Feedback received for transactions between the above dates
- Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback, will be removed automatically for transactions between the above dates
- INR defects (cases without seller resolution) in Seller Standards for severely impacted areas in those two states only
We’re also extending onsite Estimated Delivery Dates for affected areas to manage buyer expectations and give you more time to fulfill your orders.”
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