eBay Refurbished program showing a selection of appliances.

eBay Launches New Tool for Sellers To Succeed With eBay Refurbished

eBay took another step towards enabling sellers to provide best-in-class customer service with the launch of its new Seller Performance Dashboard for the eBay Refurbished program.

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This tool empowers sellers with personalized analytics to help them maintain high-performance requirements and build trust at every touchpoint with customers.

The eBay Refurbished program is committed to delivering exceptional service, and the Seller Performance Dashboard plays a vital role in achieving this goal.

The dashboard consolidates key metrics in one easily accessible location, allowing sellers to evaluate their performance against the program’s baseline requirements easily. From items not received to returns and “item not as described” reports, sellers can now analyze their transaction data efficiently and identify areas for improvement.

One of the dashboard’s key features is its ability to facilitate the resolution of customer issues promptly. Sellers can monitor whether they are meeting the eBay Refurbished program requirements and take immediate steps to improve their performance in critical areas. This proactive approach is central to creating a positive buying experience and fostering lasting customer relationships.

Furthermore, eBay understands the importance of flexibility and convenience for sellers. The Seller Performance Dashboard is seamlessly integrated into the Seller Hub, ensuring sellers can access and download their reports at any time. This feature empowers sellers to stay on top of their performance metrics and make data-driven decisions that positively impact their businesses.

For more information on the specific program requirements for the eBay Refurbished program, sellers can refer to their Seller contract.

Additionally, eBay remains committed to continuous improvement and values seller feedback. Sellers are encouraged to reach out to the support team at ebayrefurbAMsupport@ebay.com with any suggestions or questions.

eBay encourages sellers of refurbished products to dive in and explore the dashboard today.

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