eBay began managing payments on its marketplace in France, Italy, and Spain. By managing the end-to-end payments process on its platform, eBay says it is creating a more streamlined experience for customers — offering buyers more flexibility and choice in payment methods and giving sellers an easier way to manage their businesses.
As of the fourth quarter of 2020, eBay is managing payments for more than 1 million sellers worldwide, with over 38 percent of the company’s global on-platform volume processed through managed payments during the quarter.
After initially launching in the U.S. in late 2018, the company has expanded its management of payments to Germany, the U.K., Australia, Canada and is now adding France, Italy, and Spain, with Greater China coming soon.
Strengthening the Customer Experience Through Managed Payments
“Through managed payments, eBay is creating a simpler, more modern managed marketplace in service of our customers — all to empower people and create economic opportunity for all. By fully managing the end-to-end payments experience for our customers, our buyers win, our sellers win, and our marketplace wins.”
- New ways to pay. eBay will offer buyers a variety of payment options, including credit and debit cards as well as PayPal. Apple Pay will be available as a payment option on iPhone and iPad, while Google Pay will be available on the eBay site and the eBay Android App.
- A purchase experience that begins and ends on eBay, regardless of the way a buyer pays. By offering managed payments, eBay believes it can deliver a more streamlined experience through the entire purchase and post-order process.
- Offer more flexibility to buyers. By offering buyers more choice in how they pay, buyers worldwide can pay in the most relevant ways to them.
- A central place to manage their business. Sellers will have all information about their eBay business, inclusive of payments information, in one place so that sellers can easily track and manage all of their transactions and customer interactions on eBay. This will also include a centralized location for customer service help.
- Payouts directly to the seller’s bank account. eBay strives to initiate payout transfers within 2-business-days of an order confirmation, regardless of how the buyer paid, with the option to choose a weekly or daily frequency, as funds are available.
In the latest Seller Update, the company also said that as more countries are added to the eBay Managed Payments program, it will offer additional opportunities for U.S. sellers to directly list items on those marketplaces.
eBays says it remains on track to transition the majority of sellers on its marketplace into the experience in 2021.
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