eBay posted an announcement it will protect sellers that are impacted by the wildfires in California.

The company said it is closely monitoring the path of the wildfires engulfing the north and south of California. It urged that sellers who may be affected to stay safe and do what’s critical right now: Take care of yourself, family, and community.

If there is any disruption to a seller’s business, eBay stated sellers should contact customer service at 1 (866) 540-3229 to request protections against incidents that may impact their Seller Performance status.

What This Means

  • Stock-outs due to fire damage or unresolved cases with buyers will not impact your performance status.
  • Your late shipment rate will not be impacted.

If sellers are able to, there are a few things they can do now to help protect your business:

  • Communicate with buyers whose items have not yet been shipped and let them know the situation.
  • End any auctions and take down any Buy It Now listings before they result in a sale. eBay will not charge a fee for ending a listing early.
  • eBay Stores subscribers should place their store in vacation mode and extend handling times on all items to when sellers think they can get back to business.
  • For more information, eBay has a natural disaster checklist blog.

Sellers who have trouble with internet access can contact eBay as they can help make the necessary changes. The customer service line is available at 1 (866) 540-3229.

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