eBay Seller Protections Severe Storms

eBay Announces Seller Protections Due to Severe Storms in Southeast U.S. — Update

eBay announces seller protections from severe storms with deadly tornadoes that have impacted parts of the Southeast U.S. over the past few days.

Check Out These Resources

If your business is impacted, the company will automatically protect your seller performance due to these storms, including:

  • Late shipment rate.
  • Valid tracking upload rate.
  • ‘Item not received’ cases due to late delivery as long as sellers have uploaded tracking before the case was opened, and have a physical scan from the carrier.
  • Defects resulting from transactions you canceled.

eBay will also remove any associated negative as well as neutral feedback, and these cases will not impact a seller’s service metrics rating for Item Not Received.    

The company will continue to make necessary adjustments to delivery date estimates, so that buyers have accurate expectations.

Update issued on April 7: eBay said it continues to monitor different storms and tornadoes as they have adversely affected many regions across the country. The company is updating protections where needed. Even if an area is not directly impacted, eBay says they are tracking carrier performance and weather alerts to ensure sellers are covered.

Trust eBay – But Verify

Whenever eBay offers these seller protections, we suggest sellers monitor all their performance metrics, even when the company says they will make automatic adjustments.

Adjustments can take a few days. Therefore, we advise sellers to check their account frequently and contact eBay if there is a shipment that you believe should have been covered under this seller protection.

eBay does not typically announce an end to seller protections, and we recommend monitoring shipments for about two weeks.

Please check our USPS domestic disruptions page for the latest information on operational suspensions and disruptions these weather events are having on mail and package deliveries.

UPS and FedEx also maintain service alert pages here:

Subscribe to Our Newsletter

We do not sell your information.
You can unsubscribe at any time.


Head over to our Facebook Group for Small Business Marketplace Sellers and interact with us and other small business owners. Follow us on FacebookTwitter, or LinkedIn to stay up to date with relevant news and business insights for your online business.

Leave a Reply

Your email address will not be published. Required fields are marked *