eBay Announces Seller Protections Due to Severe Storms in Southeast U.S. — Update
eBay announces seller protections from severe storms with deadly tornadoes that have impacted parts of the Southeast U.S. over the past few days.
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If your business is impacted, the company will automatically protect your seller performance due to these storms, including:
- Late shipment rate.
- Valid tracking upload rate.
- ‘Item not received’ cases due to late delivery as long as sellers have uploaded tracking before the case was opened, and have a physical scan from the carrier.
- Defects resulting from transactions you canceled.
eBay will also remove any associated negative as well as neutral feedback, and these cases will not impact a seller’s service metrics rating for Item Not Received.
The company will continue to make necessary adjustments to delivery date estimates, so that buyers have accurate expectations.
Update issued on April 7: eBay said it continues to monitor different storms and tornadoes as they have adversely affected many regions across the country. The company is updating protections where needed. Even if an area is not directly impacted, eBay says they are tracking carrier performance and weather alerts to ensure sellers are covered.
Trust eBay – But Verify
Whenever eBay offers these seller protections, we suggest sellers monitor all their performance metrics, even when the company says they will make automatic adjustments.
Adjustments can take a few days. Therefore, we advise sellers to check their account frequently and contact eBay if there is a shipment that you believe should have been covered under this seller protection.
eBay does not typically announce an end to seller protections, and we recommend monitoring shipments for about two weeks.
Please check our USPS domestic disruptions page for the latest information on operational suspensions and disruptions these weather events are having on mail and package deliveries.
UPS and FedEx also maintain service alert pages here:
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Richard Meldner
Richard is co-founder of eSeller365. He has over 17 years of experience on eBay which includes tens of thousands of sales to buyers in over 100 countries and even has experience with eBay’s VeRO program enforcing intellectual property rights for a former employer. And for about two years Richard sold products on Amazon using Amazon FBA in the US.
To “relax” from the daily business grind, for a few weekends a year, he also works for IMSA as a professional race official.