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eBay Extends Seller Protections to Sellers Impacted by the Tornadoes That Hit Kentucky and Surrounding States

Due to the devastating tornadoes and severe weather that has impacted parts of the Southeast and Midwest, eBay has extended seller protections to affected sellers in the area.

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eBay said it is closely monitoring the situation and providing sellers with additional support and protection during this challenging time.

eBay sellers which are located in the impacted areas and are not able to ship inventory are recommended to do the following:

  • Communicate with buyers to advise them of the situation.
  • Extend handling time on listings if sellers expect delays.

If a seller is impacted, eBay will automatically protect the seller’s performance standards, including:

  • Late shipment rate.
  • Valid tracking upload rate.
  • “Item not received” cases due to late delivery as long as seller uploaded tracking and the shipment has a physical scan from the carrier before a case was opened.
  • Defects resulting from transactions sellers canceled. 

eBay will also remove any associated negative and neutral feedback and these cases will not impact a seller’s service metrics rating.

The company also said sellers may see late shipments on their seller dashboard, but eBay will remove them before the next seller performance evaluation.

While eBay says there is no need to contact Customer Service, it is a good idea to monitor any problems with shipments and if coming up to the deadline for seller performance ratings, to reach out to eBay with any potential issues.

eBay Sellers Sending Items Into Affected Areas

Also, eBay sellers with shipments going near or into the affected areas should monitor tracking. Please see our USPS domestic service disruptions page for information about post office closures and delivery delays in the affected area.

UPS and FedEx have not issued service alerts for impacted areas, but delays should be expected.

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