eBay Seller Protections Winter Storms

eBay Announces Seller Protections Due to Nationwide Winter Storms

eBay announced seller protections from winter storms that have caused havoc across the United States over the past week, including in parts of Southern California.

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The massive winter storm that hit Southern California over the weekend is now moving east, potentially bringing more winter weather to parts of the U.S. Some delivery delays and logistics disruptions should continue this week across the nation.

The company said it will automatically protect your seller performance due to these winter storms, including:

  • Late shipment rate.
  • Valid tracking upload rate.
  • ‘Item not received’ cases due to late delivery as long as sellers have uploaded tracking before the case was opened, and have a physical scan from the carrier.
  • Defects resulting from transactions you canceled.

eBay will also remove any associated negative as well as neutral feedback, and these cases will not impact a seller’s service metrics rating for Item Not Received.    

The company will continue to make necessary adjustments to delivery date estimates, so that buyers have accurate expectations.

Trust eBay – But Verify

Whenever eBay offers these seller protections, we still recommend that sellers monitor all their performance metrics, even when eBay says they will make automatic adjustments.

Adjustments can take a few days. We advise sellers to check their account frequently and contact eBay if there is a shipment that you believe should have been covered under this seller protection.

Please check our USPS domestic disruptions page for the latest information on operational suspensions and disruptions these weather events are having on mail and package deliveries.

UPS and FedEx also maintain service alert pages here:

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