Some sellers on eBay received an email from the eCommerce platform inviting them to start their own eBay store for free.
However tempting it sounds, the offer was greeted with scepticism, as evidenced by the hostile reaction of sellers on the eBay discussion boards.
Many of them sternly believe that eBay isn’t after the welfare of sellers and has simply cooked up a new way to cash in on their goods.
According to one seller who received the email, the offer is by invitation only and it read as follows:
“What is the Promotion?
Invited sellers (“Sellers”) who accept the offer and then sign up for a Monthly or Yearly eBay Store subscription, pursuant to the terms and conditions set forth herein, will receive a waived subscription fee (the “Promotional Rate”) for the first 2 months of the subscription start date (collectively referred to as “Promotion”).
*Source: eBay Q3 2017 Internal Data. 15% lift reflects conversion when moving from no returns to 30-day free returns. Individual results may vary. eBay does not guarantee that each seller will experience the same lift. Free returns: seller pays return shipping no matter the reason for return, with no restocking fee.”
Is eBay exposing sellers to scammers?
For many sellers opening an eBay store isn’t going to help their business; If anything, it increases their risk of being scammed by buyers.
The returns clause in eBay’s email, they say, makes them more vulnerable to frauds, who are capable of returning damaged items which they bought elsewhere and claiming a full refund.
In the middle of the eBay board discussion, a moderator chimed in and clarified the returns clause.
“When we state that a seller pays for the return no matter the reason for the return we are clarifying that the seller would pay for returns in both situations of remorse and in situations where the item did not match the description.” Moderator, eBay Boards
Still, that explanation didn’t pacify emotional sellers who claimed eBay has deserted them so many times in the past.
Do you sell on eBay? Let us know your thoughts on this issue in the comments below or over in our Facebook group.
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