Winter weather conditions are disrupting transportation lines across parts of the US again and eBay is extending seller performance protection to sellers whose shipments are impacted by the storm-related disruptions.
Furthermore, eBay is asking that buyers and sellers realize these storms are not just interrupting shipping lanes, but also may make impact communications.
“If you are involved in an eBay transaction with a buyer or seller in affected areas, please note that their ability to communicate or complete your transaction may be delayed due to these severe conditions. We encourage you to be patient in this matter, both throughout the transaction and when providing feedback after your item arrives.”eBay statement
For sellers that have shipments impacted by these storms, eBay will automatically protect their seller performance, including:
- Late shipment rate.
- Valid tracking upload rate.
- “Item not received” cases due to late delivery as long as the seller uploaded tracking and the shipment has a physical scan from the carrier before a case was opened.
eBay will also remove any associated negative and neutral feedback and these cases will not impact a seller’s service metrics rating.
While eBay again says that there is no need to contact customer service to have negative feedback and ratings removed, it is wise for sellers to monitor feedback and metrics and report issues to customer service as soon as they are noticed.
This is especially important if seller and buyer are not directly located in the affected areas but the shipment has to travel through the area (UPS and FedEx air hubs in Louisville and Memphis respectively, trucking lanes, etc.) Also, USPS Priority Mail shipments are often transported by FedEx as part of a contract with the US Postal Service.
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