Etsy makes public experiments of new features or options it is testing on its platform. In most cases only a few buyers or sellers will see these tests.

Whenever we learn of a new test, we will publish it on our site. You can also check all current tests by following this link.

When a test has concluded, we will update the title of the post as [Closed], meaning the test has ended.

A concluded test does not mean the feature is live or will go live soon. Sometimes Etsy may decide the feature or option it was testing wasn’t generating the results they expected.

Test Details

Test Name: Testing adding labels to Conversations for common topics of discussion

What Etsy is Testing: Etsy is adding labels to Conversations, such as ‘Sizing’, ‘Custom, and ‘Returns’, for shoppers to select so sellers can see what topics they’re asked about via Conversations.

Goal: Make it easier for sellers to see what topics their shoppers frequently ask via Conversations

Audience: A percentage of buyers on Etsy

Start Date: August 2018

Our Take: This looks like an interesting way to help sellers keep conversations organized.

We would love to hear your feedback on this test. Please use the comments section below or head over to our Facebook Group for Small Business Sellers and interact with other small business owners.

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