Here is a list of domestic and international Service Alerts and suspensions applicable to FedEx shipments originating in the US.
This information was last updated on 10/26/2021.
FedEx Domestic Service (Air and Ground)
Due to the Covid-19 pandemic, FedEx has been experiencing record-breaking volumes of shipments which has impacted its logistics network.
While the US domestic operations are mostly operating well, shippers sending items to international customers should contact their recipients to make them aware of potential delays.
Covid-19 restrictions in other countries can impact customs clearance, transport, and final delivery and shippers which could result in longer than usual delivery times.
FedEx advises it is still implemented no-contact pickups and deliveries, including maintaining its temporary suspension of acquiring the recipient’s signature for FedEx Express and FedEx Ground commercial and residential deliveries in the US and Canada.
The signature policy also applies to FedEx Freight in the US and shipments that normally require them as part of its same-day service, as well as in their FedEx Office retail stores and FedEx OnSite locations at various retailers.
When a shipment arrives with a signature required or is picked up at a FedEx location, the FedEx team member will ask for the first initial and last name of the recipient and enter “C-19” in the place of the signature image.
Should a shipment require an adult signature, the FedEx team members will attempt to collect the recipient’s signature using the team member’s device. If the recipient refuses to provide a signature, the team member will enter “C-19” in the place of the signature image.
FedEx requires that shipments with signatures are accepted by a person and will not leave parcels without a signature.
FedEx Money Back Service Guarantee
In March 2020, FedEx suspended its money-back guarantee service guarantee globally on all shipments due to the Covid-19 pandemic.
However, on April 6, 2021, FedEx reinstated its money-back service guarantee to select FedEx Express services for US domestic and US import/export shipments. These include:
- FedEx First Overnight
- FedEx Priority Overnight
- FedEx Standard Overnight
- FedEx International First
- FedEx International Priority
- FedEx International Priority Freight
The suspension of its money-back service guarantee continues for all other FedEx Express, FedEx Ground, FedEx Freight, and FedEx Office services until further notice.
Update Added (10/26/21): Effective November 1, 2021, FedEx will suspend its FedEx Money-Back Guarantee for all services during the holiday season until January 16, 2022, including the ones listed above. Here is more information about this change.
US Domestic Disruptions
High volume is continuing to challenge the FedEx Ground network and some shipments may not arrive by the expected delivery date.
Shippers should brace for potential increased delays of deliveries in December during the final weeks of the busy holiday season.
FedEx Express International Disruptions and Service Suspensions
FedEx has suspended all services to the following countries until further notice:
- American Samoa
- Central African Republic
- East Timor
- Equatorial Guinea
- Guadalupe, French Island of
- Johnston Island
- Korea, North (North Korea)
- Mayotte Island
- Saint Pierre Et Miquelon
- Sao Tome & Principe
- Sierra Leone
- Solomon Islands
- St. Helena
- Tokelau Islands
- Turkmenistan, Republic of
- Wake Islands
Note: Not all suspensions are Covid-19 related, some are political or due to unrest.
Unfortunately, FedEx does not make it easy to compile this list as they do not seem to publicly update the information in one place. We compiled this information from the following sources:
- Afghanistan – Service alert on FedEx Afghanistan website
- FedEx Express International Countries/Territories Served and Not Served – FedEx website
- Service Impact of Covid-19 (FedEx PDF Document dated August 26, 2021)
International shippers should review the Service Impact of Covid-19 document which includes average delivery day extension information to many locations as well as other restrictions or service suspensions applicable to certain areas within a country or a specific FedEx Express service.
Especially shippers sending items to China should review that document as it includes several important shipping restrictions and service suspensions.
We will update this post as new information becomes available.
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