LiveChat Launches Apple Business Chat to Natively Communicate on iOS Devices

LiveChat customers can now use Apple Business Chat to communicate directly with companies using the Messages app on Apple products.

“We are proud to support Apple Business Chat, which offers a powerful, engaging new way for businesses to connect with their customers where they are and when they want, using Apple products. Businesses that use LiveChat can easily sign up to try Apple Business Chat beta.”


Mariusz Cieply, CEO at LiveChat

LiveChat’s customers can use Apple Business Chat to allow their customers to quickly contact businesses, receive real-time support, access products, and services, or make purchases quickly and securely using Apple Pay.

With Business Chat, customers can always reach a live person and are always in control of whether they share any contact information with a business.

How LiveChat’s Apple Business Chat Integration Works

To start an Apple Business Chat conversation, customers can tap the Messages icon on a company’s website or in their iOS app.

If they choose the message, a conversation with the company’s agents will open instantly in the Messages app, and users can take their time responding when it’s convenient.

Apple Business Chat is now available in beta for users and businesses worldwide, and is built into iOS 11.3 or later. The Chat Suggest new chat suggestions feature is available on iPhone running with iOS 13 and higher.

The LiveChat’s messaging platform routes messages sent by Business Chat users to a company’s live agent consoles.

The native LiveChat Platform APIs drive the integration and it’s offered to businesses that are developing their customer service teams with an omnichannel communication mindset.

The new feature is now available in the LiveChat Marketplace.

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