Mercari Merchat AI Beta Launch

Mercari Launches Merchat AI, a ChatGPT-Powered Shopping Assistant

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Mercari has unveiled the beta release of Merchat AI, an innovative conversational shopping assistant that harnesses the power of ChatGPT.

This cutting-edge solution makes it even simpler and more convenient for shoppers to peruse secondhand goods, with personalized recommendations that cater to their unique requirements.

Powered by ChatGPT, this new AI tool swiftly sifts through millions of items listed on the Mercari platform, providing instantaneous recommendations based on the prompts shared during the conversation.

The experience is akin to a customer’s interaction with an in-store associate to gain a more in-depth understanding of their unique preferences, such as brand, color, and style.

“Merchat AI marks an exciting turning point in the evolution of secondhand shopping,” said John Lagerling, Mercari U.S. CEO.

“With this technology, we’re leveraging the transformative power of artificial intelligence to make it easier for Americans to shop and explore Mercari’s extensive marketplace.

“We anticipate that generative AI will also unlock more opportunities to iterate on our customer experience, along with additional ways to make the resale experience even more appealing to buyers and sellers.”

Mercari provided a few suggestions to demonstrate the power of Merchat AI:

  • Finding one-of-a-kind gifts for the people you care about. Try: “What should I buy my mom for Mother’s Day?”
  • Searching for the best — and most affordable — item to score the latest trend. Try: “How can I add #BarbieCore to my wardrobe?”
  • Looking for a specific item or hard-to-find collectible that is sold out in stores? Try: “Find me a large turquoise ombre tumbler.” 
  • Styling for every occasion. Try: “What should I wear to a summer wedding?”
  • Discovering home decor items that reflect a specific style. Try: “What home decor items do I need to create a mid-century modern living room?”

Try Merchat AI Now on Mercari

Mercari users nationwide can now access the beta of Merchat AI on the web via mercari.com/merchat.

As with any nascent technology, there may be some minor inaccuracies or inconsistencies in Merchat AI conversations and search outcomes during these initial stages.

But Mercari is dedicated to enhancing this feature over time, drawing on user feedback to refine and optimize the experience.

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