PayPal announced it is expanding its international money transfer service Xoom in 32 markets across Europe.
People in these markets can now use Xoom to quickly send money, pay bills or top up phones to over 130 markets internationally.
Xoom’s expansion to Europe is a significant milestone and another example of PayPal fulfilling its mission to make the movement and management of money more convenient, accessible, secure and affordable.
Growth of global remittance market
The global remittance market reached $689 billion in 2018, up from $633 billion in 2017 according to World Bank data.
In 2019, remittance flows to low- and middle-income countries are expected to reach $550 billion, to become their largest source of external financing.
The global average cost of sending $200 remained high, at around 7 percent in the first quarter of 2019, according to the World Bank’s remittance prices worldwide database.
With the launch of Xoom, millions of people across Europe including millions of PayPal customers, can now support family members overseas with their medical, education, utility bills, and other financial needs, at affordable costs.
Historically, the speed of securely and efficiently moving money across borders has been slow, but advances in digital technology, especially mobile, are enabling a significant reduction in transfer time.
For example, according to the latest figures from the World Bank, almost half (45%) of all money transfers from the UK are sent to Nigeria, India, Pakistan, China and the Philippines, the five largest non-European receivers of remittances from the UK. The introduction of Xoom allows loved ones in these markets to receive money fast when sent to a bank account at competitive rates.
“The way we move and manage our money has changed dramatically in the last few years. We have moved beyond the days when the only option for sending money abroad was to queue at a counter for hours. Even in 2019, it still takes too long to get money from European countries to a loved one in another country.”
Dan Schulman, PayPal’s CEO and President
A fast, convenient and secure way to support loved ones back home
Xoom customers can send up to €10,000 in a single transaction. A Xoom account can be set up in a few easy steps via the Xoom iOS or Android app or Xoom.com.
Existing PayPal customers can use their PayPal account to access Xoom’s services, making it even quicker and easier to send money abroad.
“We know how important these money transfers are in the lives of millions of people, and how crucial it is that money arrives swiftly so it can be used for things that matter. With Xoom, someone with a smartphone on a bus in London, Paris or Berlin can send money that can be accessed quickly in Mumbai, Lagos or Nairobi to pay for a family member’s medical emergency or urgent financial needs.”
Dan Schulman, PayPal’s CEO and President
PayPal customers across Europe can also use bank accounts linked to their PayPal account to transfer funds in addition to the debit and credit card options available through Xoom.
Depending on the receiver country, users can choose from a range of options: deposit money to a bank account, send cash for pickup or have cash delivered directly to their recipient’s door.
Xoom transfer tracking and customer support
Xoom transfers can be tracked quickly and easily via text updates, email notifications or directly from the mobile app and website.
Those who send money abroad can get their questions answered from customer support staff in English, French, Spanish, Italian, German, Filipino and Arabic.
In 2018, the top remittance recipients were India with $79 billion, followed by China ($67 billion), Mexico ($36 billion), the Philippines ($34 billion), and Egypt ($29 billion).
Xoom partners with credible banks and partners around the world to provide fast and secure money transfers to key remittance corridors like India, China, Mexico, the Philippines and many other countries in South America, Eastern Europe and Africa.
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