Pitney Bowes Cross Border Services

Pitney Bowes now offers a new and enhanced suite of Cross-Border Services designed to help ecommerce merchants, from small independent sellers to large online marketplaces, grow their businesses and efficiently reach more global consumers.

“Pitney Bowes has made significant strategic investments to modernize our cross-border services, including enhancing our technology and adding new logistics capabilities to help power cross-border ecommerce for the world’s largest marketplaces, millions of merchants, retailers, and brands, including Gilt Group, L.L.Bean, PacSun, Rue La La and WWE. These investments, along with all we’ve learned from more than 20 years of industry experience, have manifested in the new and improved suite of cross-border services we are bringing to market to help our clients grow.” 

Gregg Zegras, EVP and President, Global Ecommerce, Pitney Bowes

Pitney Bowes has strengthened its industry-leading end-to-end cross-border service for ecommerce merchants and will now also offer merchants the increased flexibility of more modular solutions to meet specific needs.

With the enhanced Pitney Bowes family of cross-border services, online retailers can now have a solution that fits their business no matter where they are on their international journey.

Pitney Bowes Four Core Services for Cross-Border Trade

Cross-Border Retail: Pitney Bowes flagship end-to-end cross-border export experience for online retailers, including promotion through the consumer-facing Borderfree program, to localization and checkout, through compliance, delivery and returns to more than 200 countries and territories. It’s now enhanced with upgraded technology and a revamped client experience. 

Cross-Border Storefront: The technology front-end of Cross-Border Retail as a standalone service for merchants who want to create a superior global online shopping experience, including the consumer-facing Borderfree program, while handling logistics separately. 

Cross-Border Delivery: A delivery service powered by Pitney Bowes’ global logistics network with product classification and duty/ tax quoting included enables merchants to seamlessly reach customers in more than 200 international destinations. 

Cross-Border Quoting: This optimized product classification and duty and tax quoting technology is based on data collected over more than 20 years of serving global marketplaces and retailers as a standalone service, powered by machine learning.

“These new and improved cross-border services complement our domestic ecommerce offerings, including fulfillment, delivery and returns,” said Zegras. “We’re making them available to new and existing clients who want to keep building on the extraordinary momentum in the ecommerce space. Ecommerce is setting records by nearly every measure, and cross-border ecommerce is growing even faster than the market at large.” 

The company’s heritage in cross-border ecommerce stretches back to 1999 when Borderfree was founded and eventually launched the world’s premier cross-border ecommerce platform. Pitney Bowes acquired Borderfree in 2015 and added Cross-Border Delivery as a standalone service in 2018.

“Parcel volumes from our cross-border clients grew 100% year-over-year in Q1 2021, as we continued to invest in technology, capacity and our cross-border success,” add Zegras. “Cross-border is the cornerstone from which the Pitney Bowes Global Ecommerce business was built, and we continue to invest in the growth of our clients in the cross-border space and across the full spectrum of ecommerce services.”

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