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Royal Mail Changing Hours and Procedures at Customer Service Points Today

Royal Mail announced to protect the health and safety of its people and the general public, from Monday 6 April, it is changing the opening times of its Customer Services Points at local delivery offices.

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Larger locations will be open between 07:00-11:00am. All other Customer Service Points will be open between 07:00-09:00am. All will be closed on Wednesday and Sunday.

To support the Government’s advice to stay at home and avoid non-essential journeys, Royal Mail urges customers to only visit Customer Service Points where absolutely necessary.

Royal Mail prefers that customers request its free redelivery service instead of picking up items.

Royal Mail Will Hold Items Longer at Customer Service Points

To give Royal Mail customers longer to collect or have items redelivered, the postal service is temporarily extending the retention period to 30 calendar days from Monday 6 April before items are returned to the sender.

This applies to the following:

  • Items we’ve left a ‘Something for You’ card
  • Items that have a ‘Surcharge to Pay’
  • Items that have a ‘Customs Charge to Pay’
  • Local Collect items where the parcel is addressed to the Customer Service Point

READ MORE: Royal Mail Keeps U.K. Communities and Businesses Connected During Coronavirus Lockdown

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