Royal Mail Postie using new handheld device at delivery

Royal Mail Rolling Out New User-Friendly Handheld Devices for a Better Delivery Experience

Royal Mail is rolling out a new handheld device to posties across the UK, offering a more user-friendly experience for both frontline colleagues and customers.

Check Out These Resources

The new device has enhanced scanning capabilities making it easier to confirm the safe delivery of parcels at the doorstep and giving customers additional peace of mind.

It is also set to help posties improve scanning compliance leading to higher levels of customer service as well as greater convenience.

The new mobile device, called the Zebra TC57, is easier to carry than its predecessor being lighter, shorter and thinner.

Another significant benefit is that it is rainproof – a crucial feature when making deliveries seven days a week in all weathers.

There is also an improved front and rear camera for the capture of images as proof of delivery for safe place deliveries if required.

With an improved memory (8GB RAM) and hard drive capacity (32GB), the device is well placed to manage any future products and services in line with changing customer demand.

Owing to an enhanced battery life, the device is also able to last longer and ensure high levels of service at all times. Wi-Fi reception and faster internet speeds are also key features. 

Running on a new Android 10 operating system, the device also gives Royal Mail’s delivery staff access to updated map capabilities.

“Ensuring our people have access to the right tools to do the job is crucial as we look to re-invent Royal Mail for the next generations. Our team have been really impressed by the new devices which will deliver an enhanced experience for our customers while giving our colleagues’ a more user-friendly work experience.”

Shiona Rolfe, Service Delivery Director at Royal Mail

The device was selected following extensive trialing of different devices by postmen and postwomen across the UK who were impressed by the range of features it offered.

Royal Mail Will Roll Out New Devices Quickly

Following the successful trial, around 72,500 new devices are being rolled out across the UK to Royal Mail and Parcelforce Worldwide colleagues.

The roll out is expected to be completed for Royal Mail in time for the busy Christmas season and by early next year for Parcelforce Worldwide colleagues.

Subscribe to Our Newsletter

We do not sell your information.
You can unsubscribe at any time.


Head over to our Facebook Group for Small Business Marketplace Sellers and interact with us and other small business owners. Follow us on FacebookTwitter, or LinkedIn to stay up to date with relevant news and business insights for your online business.


  1. David oakley says:

    I found one today on the grass and it was hard to find someone to call to hand it in I figured it out in the end and got it back to the manager

    1. Oh wow, maybe there were some teething problems ad the postie gave up on it, that or just left it somewhere…good job on getting it returned.

  2. Big Steve says:

    They certainly aren’t waterproof – they are a nightmare in the rain

  3. Big Steve says:

    They might be waterproof to the extent that water doesn’t ingress to the ‘body of the kirk’ but it doesn’t take muchf water on the screen can render it useless and can (and does) lead to enormous wasting of time. Hopefully the next generation will address this issue. Generally though (rain apart) I would say they seem fairly reliable.

Leave a Reply

Your email address will not be published. Required fields are marked *