ShipHero PackShot

ShipHero, a leading shipping and logistics provider for over 5,000 direct-to-consumer, eCommerce brands launched PackShot, a new feature for third-party logistics (3PL) partners designed to offer end-to-end transparency in the retail supply chain.

PackShot by ShipHero is the first feature of its kind. Before even printing a shipping label, packers can now take a snapshot of each package and its contents, using a small camera mounted above each packaging scale in the warehouse.

ShipHero customers gain visibility into how the package was assembled before shipping, and recipients will understand how their product left the facilities. This tool provides full transparency, end-to-end, and ultimately acts as a cost-effective solution for e-commerce brands.  

All of ShipHero’s warehouses are enabled to support this new type of technology immediately. A new button will appear in ShipHero’s Packing App, allowing warehouse packers to simply scan a barcode or click the button to take a picture of the package.

If there are multiple packages in one order, PackShot takes a picture of each. Packers can also retake snapshots using PackShot.

Once taken, the photos and order details are always visible from the shipments section in ShipHero’s app and in the shipments report. Currently, this feature is available for all ShipHero Brand and 3PL accounts.

“At ShipHero, we take time to listen to our clients’ needs and then build tools that set them up for long-term success. We’ve always been a customer-first company and PackShot by ShipHero is yet another example of how we continue to provide solutions that save time, money and headaches on both ends of the supply chain.” He adds: “We’re proud to be the first to bring a tool like this to market.”

ShipHero CEO and Co-Founder Aaron Rubin

ShipHero PackShot Protects Customers and Fulfillment Centers

PackShot protects both customers and fulfillment centers in the retail supply chain by ensuring the exact order is being shipped to each customer.

With PackShot, customers can verify the correct color, size, and type of product was sent to them. If a customer ordered a red swimsuit and was sent a blue one, PackShot acts as the ultimate source of truth for both the customer and brand.

Alternatively, if a customer claims they ordered two pairs of shoes and was only sent one, shipping centers can verify this information by reviewing the PackShots of the order.

At most, ShipHero’s competitors take photos of the package once it’s on the customer’s doorstep. Each package has a long journey to reach a customer, from picking and packing the product to shipping it.

This does nothing to address what happens to an order before it’s shipped. ShipHero ensures end-to-end transparency in the supply chain and guaranteed customer satisfaction.

PackShot joins ShipHero’s shipping carrier scoring tool, ShipScore, as a duo of features that address key pain points in the retail supply chain head-on.

For the first time, customers will have the ability to see exactly what is put inside their package. This puts the customer and fulfillment center on a level-playing field, something no other shipping company provides.

In the future, ShipHero hopes to offer PackShot’s abilities to more customers and 3PLs.

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