Shopify merchants, get ready to have more conversations with customers on mobile devices.

The company announced the official launch of Shopify Ping, a merchant-facing mobile app that is designed to be the central inbox for conversations that merchants are having with their customers, no matter where those conversations are taking place.

Shopify Ping currently integrates with:

  • Facebook Messenger
  • Rep.ai
  • ChatKit

But the company already said more messaging apps will become available by the end of the year. With Facebook Messenger as a launch partner, it is likely we may see Facebook’s WhatsApp on this list sooner than later.

READ MORE: Shopify Unite 2018 Conference Highlights

Shopify Ping also works with Kit, Shopify’s free virtual assistant who works with merchants to help them manage and market their store.

Working with Kit in Shopify Ping offers the following unique features:

  1. Inline previews of the marketing assets Kit creates for you
  2. Easy editing of ads and social posts before they publish
  3. Quick responses to make conversing with Kit faster
  4. ‘Context cards’ to provide insights on Kit’s recommendations

Shopify Ping is available now to download for free on iOS, and merchants can sign up to be the first to know when it launches on Android.

If you have given Shopify Ping a spin, let us know what you think? Head over to our Facebook Discussion Group or use the comments section below.

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