Zendesk Releases Research on The Power of Influencing Customer Loyalty
Zendesk, Inc. released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage…
Zendesk launches new WhatsApp for Zendesk integration
Zendesk announced WhatsApp for Zendesk, a new WhatsApp Business API connector, that allows businesses to quickly and easily reach and respond to WhatsApp users. Zendesk…
Zendesk releases new self-service experience with expanded AI-powered solutions
Zendesk announced the expansion of Answer Bot across all web and mobile channels, allowing companies to provide always-on support and faster responses for consumers with…
Zendesk Survey Finds Companies Struggle To Meet Customer Expectations
This week Zendesk released The Zendesk Customer Experience Trends Report 2019 showing that companies of all sizes across industries and geographies lack the capabilities needed…
Zendesk Study Reveals Shifts in Customer Service Expectations
Zendesk released a new study recently that quantifies the business impact of customer service in the US, UK, France and Germany. Based on surveys of…
ShipStation and Zendesk – A New Integration to Help Businesses Improve Customer Service
Shipstation announced today they have added Zendesk, the popular customer service and engagement platform which allows businesses to streamline customer service operations. Zendesk enables sellers…
Zendesk Joins Shopify Plus Technology Partner Program
Zendesk expands its services for Shopify clients by offering more integrations and services to Shopify merchants. Fully integrated customer service solutions are a must have…
Zendesk Introduces New Features Including an Answer Bot
While many of the features offered in this release seem to be aimed at larger businesses, or at least larger small businesses, the answer bot…
Customers Like to Complain
For most small business owners, customer complaints often feel personal. Most owners don’t want to hear about problems, and some even take issues very personal….