USPS Priority Mail Express collection box

USPS Suspends Money Back Guarantee of Priority Mail Express to All Countries

USPS has expanded the suspension of its USPS Priority Mail Express International (PMEI) date-certain, postage-refund guarantee to eight more countries, covering now all countries for which the Postal Service offered this money-back guarantee.

The USPS Priority Mail Express International guarantee is temporarily suspended to the following countries until further notice:

  • Australia
  • Canada
  • China*
  • France**
  • Great Britain**
  • Hong Kong*
  • Israel
  • Japan
  • Korea (South)
  • New Zealand
  • Singapore
  • Spain**
  • Sweden**
  • Switzerland**
  • Thailand

* Suspended since February 10, 2020
** Suspended since March 23, 2020

The Postal Service said the suspension of its money-back guarantee is due to Covid-19 related impacts on transportation availability to those countries.

USPS Options and Additional International Information

Shippers who need to send urgent items to these countries should consider USPS Global Express Guaranteed (GXG) as an alternative, where available. As of today, China is the only country on this list to which USPS has also suspended the GXG service completely.

USPS GXG shipments are transported by FedEx and typically do not rely on commercial passenger or third-party air cargo transport.

And finally, as a reminder, there are additional service disruptions and suspensions to several countries on this list, such as Australia and New Zealand.

Please see our USPS International Status Page for more details on all countries which currently have service disruptions and suspensions due to Covid-19 transportation or other issues affecting service levels.

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