Canada Post

Canada Post Suspends Mail Service to Russia and Belarus – Advises on Shipments to Ukraine

Canada Post suspended air package services to Russia and Belarus and will not accept any mail pieces to either country. The suspension became effective on March 10, 2022.

As we have outlined in our post regarding shipping to Russia and Ukraine, the availability of air transport to Russia and Belarus is significantly impacted by sanctions prohibiting flights by Western airlines to either country.

In addition, Aeroflot, Russia’s main carrier is also no longer flying internationally, except for Belarus.

Canada Post did not say what will happen to mail that has already been sent before this service suspension came into effect.

Most likely, if the mail is still in Canada, it will likely be returned to the sender. If the mail already had reached a European hub city, it may be stuck for a long time, or it may be returned. We suggest shippers monitor tracking data from Canada Post.

With previous suspensions to countries due to Covid-19 outbreaks, Priority Worldwide was often still operating as the service is transported and delivered by Canada Post partner FedEx. This will not be the case here as FedEx has also suspended operations to and from Russia and Belarus.

Canada Post Advisory for Shipping to Ukraine

Shippers can still send mail and parcels to Ukraine as the Ukrainian postal operator is still operational in areas not as impacted by Russia’s invasion of the country.

Ukraine Post has issued an advisory to global postal operators asking them to send items to neighboring EU countries from which they will be picked up and delivered. Shippers should expect delays and slower delivery.

In addition, Canada Post said that Ukraine Post requests that shippers sending humanitarian goods write the following on the package in capital letters:

“HUMANITARIAN AID (or ГУМАНИТАРНАЯ ПОМОЩЬ)”

Presumably, Ukraine Post will prioritize shipments of humanitarian aid.

Status of regional Ukrainian Postal operations as of 3/24/2022

RegionPost Office Status
CherkasyParticaly open. Cherkasy closed. All other places in region are on reduced operating hours - until 15:00 (3 pm)
ChernihivOccasionally operating, depending on local conditions. Priority is pensions and selling goods.
ChernivtsiOnly city post offices. Standard operating hours.
DniproReduced operating hours - until 16:00 (4 pm)
DonetskReduced operating hours - until 15:00 (3 pm)
Ivano-FrankivskNo postal exchange in Ivano-Frankivsk until 18:00 (6pm). Other places in region are operating under standard operating hours.
KharkivOnly mobile post offices in safe areas. Most offices are closed.
KhersonPartially open (11 out of 25 offices in Kherson are operating)
KhmelnytskyReduced operating hours - until 17:00 (5 pm)
KirovohradReduced operating hours - until 16:00 (4 pm)
KyivPartially open, subhect to staff availabilty
LuhanskReduced operating hours
LvivReduced operating hours
MykolayivMykolayiv closed. Other places in region reduced operating hours - until 15:00 (3pm)
OdesaReduced operating hours - until 16:00 (4 pm)
PoltavaReduced operating hours - until 15:00 (3 pm) / 16:00 (4 pm) / 17:00 (5 pm)
RivneReduced operating hours - until 16:00 (4 pm)
SumyReduced operating hours - 10:00 (10 am) until 15:00 (3 pm)
TemopilReduced operating hours
VinnytsiaReduced operating hours - until 16:00 (4 pm)
VolynReduced operating hours - until 17:00 (5 pm)
ZakarpattiaStandard operating hours, no postal exchange
ZaporizhzhiaOnly post office operating reduced opening hours
ZhytomyrReduced operating hours - until 15:00 (3 pm)

We will provide updates to this information when it becomes available.

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