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USPS Status and Service Disruptions on International Mail Shipments – Updated 11/26/2021

On this page, we list all known international service disruptions for which USPS has issued an alert to shippers and industry partners. In addition to USPS alerts, we also monitor several foreign postal operators for disruptions and include that information here as well.

We believe this is one of the most comprehensive lists of international service disruptions when mailing items internationally from the US because we use more than one source.

With the coronavirus COVID-19 emergency continuing to be a problem around the globe, mail and small parcel operations are impacted worldwide. In addition, postal operations in countries may be interrupted for natural disasters, civil wars, or other reasons.

Between a shortage of commercial airlines to carry mail and local authorities and transit/destination postal services shutting down or restricting services, sending international packages with the US Postal Service is resulting in longer transit times on many shipments, including to countries not listed here.

This information was last updated on 11/26/2021.

Also, the bottom of the post (Additional Resources) has links relevant to USPS shipping during the coronavirus emergency.

Service Suspensions

The US Postal Service does not accept shipments to the following countries because of either lack of transportation or suspension of mail service in that country:

  1. Afghanistan
  2. Australia* (more info)
  3. Bhutan
  4. Brunei
  5. Central African Republic (more info)
  6. Chad (more info)
  7. Cuba
  8. French Guiana
  9. Guadeloupe
  10. Laos
  11. Liberia (more info)
  12. Libya
  13. Martinique
  14. Mayotte
  15. Mongolia
  16. New Zealand* (more info)
  17. Papua New Guinea (more info)
  18. Reunion (Bourbon)
  19. Saint Pierre and Miquelon (Miquelon)
  20. Samoa
  21. Sierra Leone (more info)
  22. South Sudan
  23. Sudan (more info)
  24. Syria
  25. Tajikistan
  26. Timor-Leste
  27. Turkmenistan
  28. Yemen

These service suspensions affect the following USPS mail services:

  • Priority Mail Express International (PMEI)
  • Priority Mail International (PMI)
  • First-Class Mail International (FCMI)
  • First-Class Package International Service (FCPIS)
  • International Priority Airmail (IPA)
  • International Surface Air Lift (ISAL)
  • M-Bag items

* For Australia and New Zealand, the service suspension does not include Global Express Guaranteed (GXG), Priority Mail Express International (PMEI), and First Class Mail International (FCMI) letters.

However, it does include Commercial ePacket (CeP). Please see the country-specific links above for more information.

Customers are asked to refrain from entering items into the USPS mail system going to the countries listed above. Mail or packages will be returned to the shipper.

For any returned item bearing a customs form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may remail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”

Unless otherwise noted below, service suspensions to a particular country above do not affect the delivery of military and diplomatic (APO/FPO/DPO) mail as well as Global Express Guaranteed (GXP) Service shipments.

Global Express Guaranteed Service Suspension and Disruptions (11/18/2021)

The Postal Service currently does not offer a separate list of countries to which it has suspended its Global Express Guaranteed (GXG) service.

However, since the service is operated by FedEx and FedEx has a number of service suspensions. we suggest checking this list of known service suspensions by FedEx.

In addition, because FedEx removed its Money Back Guarantee for most international services, USPS has also removed its money-back guarantee on its GXG service from November 1, 2021 to January 16, 2022.

USPS warns that GXG shipments may take longer than is typical and customers should expect delays.

USPS Priority Mail Express International Money-Back Guarantee Suspension

The Post Office has temporarily suspended the money-back guarantee for USPS Priority Mail Express International shipments to all countries on October 25, 2021.

Tracking Notes

If a mail item shows on USPS tracking it has left the United States (last scan is from an International Service Center or ISC), under normal circumstances, the US Postal Service has no further visibility on that item until a transit country or the destination country provides updated tracking information to its system.

Sometimes, it is possible to get more updated tracking by using the destination country’s postal service online tracking tools if the item has entered the country. (See This List from Wikipedia of National Postal Services)

This is especially true if the shipment has delivery or routing errors, delays, or exceptions as the comments on the country’s postal system may provide more information on the status of the mail items than the update transmitted back to the USPS.

Furthermore, tracking scans of individual mail pieces typically only occur at the local and regional pickup locations, when the parcel enters a country’s customs facility, and at the local or regional destination locations.

For tracking information in between these locations, mail pieces are typically tracked in groupings packed inside cargo containers.

Insurance Claim Update

The US Postal Service advises it may take up to 60 days to process an insurance claim for lost or damaged international shipments.

We have an extensive article on this topic that updates just like this post as additional information becomes available.

Please see this link for more information on how filing international insurance claims with USPS has changed and how it may even affect third-party insurance services.

USPS Refund Policy

According to DMM 604.9.2.3, customers are entitled to a full refund of their postage costs when service to the country of destination is suspended.

The detailed procedures to obtain refunds for Retail Postage, eVS, PC Postage, and BMEU entered mail can be found in this PDF document.

New European Union VAT / Import Rules

On July 1, 2021, a new VAT rule went into effect when sending items to European Union (EU) member countries. The rule is causing problems for some postal operators as they are receiving shipments with incomplete or inaccurate customs forms/information or incorrect recipient contact information.

Shipments that arrive with incomplete data may be held by customs officials for a long time or are returned to the sender. Therefore, it is imperative shippers provide accurate information about the contents and recipient (phone number) to avoid delays or a return to the sender of the shipment.

International returns can take significant time as they will not be necessarily transported at the same speed as the original mail service selected.

Here are some resources for shippers to review to help them navigate through this new VAT rule.

New rules, along with Covid-19 restrictions, are causing customs clearance backlogs in some countries. Frankly, the US Postal Service has not been very good at providing country-specific updates on this situation.

However, we are seeing regular updates from other postal operators regarding significant delays in some EU countries and are including that information below.

New Covid-19 Lockdowns in Europe – 11/20/2022

Several European countries are experiencing high levels of Covid-19 outbreaks bringing back various schemes of business restrictions and lockdowns.

For example, last week, Austria became the first European country to reimpose a full national lockdown for unvaccinated people or people who cannot prove recent recovery from the virus. Similar rules are being implemented in some states in Germany.

Between new customs rules when sending packages to EU countries and these lockdowns, shippers should expect delays with customs clearance and final delivery, especially when requiring a signature.

The suggested deadlines by USPS for holiday gift packages to arrive on time to a European country may be optimistic at this point.

South Africa and Surrounding Countries – 11/26/2021

The EU has halted air travel to and from South Africa today due to a rise of new Covid-19 variant that is concerning scientists. Additional countries potentially affected by the EU ban are Botswana, Eswatini, Lesotho, Mozambique, Namibia, and Zimbabwe.

This afternoon the US followed with a similar ban to start on Monday. Apparently, there are more countries considering such travel restrictions which could significantly impact the availability of commercial passenger service to these countries.

Because mail often travels on passenger flights, this could become an issue for USPS mail shipments. At the moment, there is no additional advisory from USPS regarding this situation but the situation is very fluid.

For urgent shipments to South Africa, we suggest using USPS GXG as that is transported by FedEx. That will be the fastest and most reliable shipping method at the moment, considering the uncertainty of commercial flight availability in the coming days.

International Service Disruptions by Country

Most countries have resumed normal mail operations that were impacted by Covid-19 lockdowns. Still, shippers should expect continued delays from lack of air cargo capacity that may add 5 to 10 days of extra transport time between the United States and the destination country.

However, some countries may be experiencing disruptions domestically due to a spike in Covid-19 cases or due to other problems (natural disaster, civil war, etc.) impacting the delivery of mail.

This list only includes countries for which there are known service disruptions domestically. If the country is not listed, the postal operator is not reporting significant service disruptions or restrictions on the services they are able to offer.

The information here may include information obtained from USPS Public Service Alerts, USPS Industry Alerts, or alerts from foreign mail operators.

The date shown after the country is the last known significant alert issued for that country.

Afghanistan – 8/9/2021

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Australia – 10/1/2021

USPS has suspended most mail services to Australia. Please see this country-specific post for more information about which mail services are impacted by the USPS suspension of service to Australia.

Australia is experiencing a new wave of Covid-19 infections which are significantly impacting Australia Post’s ability to deliver mail on time.

Inbound and outbound international deliveries in Victoria, Tasmania, and South Australia may be delayed due to the recent COVID-19 disruption at Australia Post’s Melbourne Gateway facility.

Austria – 10/14/2021

Austrian Post has updated that the COVID pandemic continues to affect its mail operations. Therefore, the post is still not able to guarantee to meet its normal delivery standards.

Barbados – 11/17/2021

Barbados Post has updated that due to the spike in the number of infections of COVID-19, the Government of Barbados has re-imposed a night curfew from 15 November to 13 December 2021.

As result, service delivery for all mail types are impacted and delays should be expected. The post declared a situation of force majeure until circumstances return to normal.

Belgium – 10/20/2021

EU VAT Customs Delays: Shipments arriving in Belgium are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU countries. See earlier note about new EU VAT rules and how they impact all shipments to EU countries.

Belgium Post advises that postal services have largely returned to normal following the flooding caused by heavy rain in July.

Delays may still occur due to detours to avoid damaged roads and bridges, but the impact on delivery performance is limited.

The most severely affected postcode areas are as follows: 4020, 4030, 4031, 4032, 4050, 4051, 4130, 4140, 4170, 4180, 4190, 4520, 4700, 4780, 4790, 4800, 4801, 4820, 4821, 4830, 4831, 4834, 4837, 4845, 4860, 4861, 4870, 4877, 4910, 4970, 4980, 5580, 5640, 5650, 5670, 6900, 6940, 6980, 6987 and 6990.

Six post offices remain closed for security reasons. However, all other affected post offices have now reopened, albeit with temporary solutions in certain cases.

Brazil – 11/19/2021

Brazil Post said the situation has been resolved and operations are back to normal.

Bhutan – 4/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Brunei – 4/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Canada – 11/25/2021

Due to adverse weather conditions including flooding, rockslides, and mudslides in British Columbia, there are multiple road closures affecting transportation of mail and parcels across Western Canada. Customers may experience some delays in receiving items.

Canada Post is suggesting parcels be shipped with expedited services as the Postal Carrier is prioritizing Priority Mail over regular mail services.

In addition, Canada Post has completely suspended delivery in Merritt, B.C. (Merritt, Yarrow, Quilchena and Abbotsford) and is not sending delivery agents out, as conditions resulting from flooding have made it unsafe. Delivery will resume once it is deemed safe to do so.

There is currently intermittent ferry service for east and west crossings to and from Newfoundland which is causing delivery disruptions. Shippers should expect delays across the province of Newfoundland and Labrador this week.

Mail delivery for Antigonish, Inverness County, and Victoria County, Nova Scotia has been suspended due to heavy rains and flooding.

Mail delivery is delayed in Central Alberta, including the City of Edmonton, due to freezing rain.

Central African Republic – 10/14/2021

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Chad – 10/14/2021

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

China – 10/13/2021

USPS has suspended acceptance of Global Express Guaranteed (GXG) shipments to China. China Post has notified of significant delays in processing (believed to be in excess of 14 days) at their major airports (Shanghai, Beijing, and Guangzhou).

Every item arriving in China must go through a disinfection process for at least 48 hours. In addition, staff working at warehouses are subject to quarantine procedures. Many airlines have canceled flights to Shanghai airport and air transport is limited to that area, resulting in rerouting of airmail.

Cuba – 4/10/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Fiji – 5/25/2021

Fiji’s post advises that it is experiencing significant disruption in daily operations because of the coronavirus pandemic. This includes collection and deliveries for all international mail categories and services.

Current cargo flights are once a week from New Zealand or Australia and delivery to other islands are by sea only with no scheduled flights to them.

France – 10/20/2021

EU VAT Customs Delays: Shipments arriving in France are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU countries. See earlier note about new EU VAT rules and how they impact all shipments to EU countries.

French Guiana – 4/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Germany – 9/24/2021

German Post advises that postal services have mostly returned to normal following the flooding caused by heavy rain. Delays may still occur due to detours to avoid damaged roads and bridges, but the impact on delivery performance is minimal.

Postal codes that were originally affected by the heavy floods include: 42XXX, 44XXX, 45XXX, 50XXX, 52XXX, 53XXX, 54XXX, 56XXX, 58XXX and 95XXX.

Greece – 10/20/2021

EU VAT Customs Delays: Shipments arriving in Greece are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU countries. See earlier note about new EU VAT rules and how they impact all shipments to EU countries.

Guadeloupe – 4/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Honduras – 4/9/2021

Honduras’ post advises that while government restrictions to minimize the spread of COVID-19 continue, the processing and delivery of international mail has resumed. The post will continue to operate with reduced staff, which will impact the quality of sorting and delivery of ‎inbound items.

Expect delays in processing as well as in customs clearance of inbound and outbound items. A force majeure remains in force.

India – 10/4/21

India Post advises that certain restrictions have been reintroduced in the country because of COVID-19. The post continues to accept inbound international mail (letter-post, parcel-post, and EMS items); however, due to the limited domestic transport capacity, service delivery standards (including delivery times and other quality parameters) cannot be guaranteed.

Ireland – 10/20/2021

EU VAT Customs Delays: Shipments arriving in Ireland are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU countries. See earlier note about new EU VAT rules and how they impact all shipments to EU countries.

Israel – 10/5/2021

Israel’s post advises that interruptions and delays in the distribution and collection of mail (letter-post, parcels, and EMS items) may be experienced because of the security situation in the south and center of the country.

In addition, the health situation restrictions are still in place and will continue to affect the processing and delivery of all mail types until further notice.

Italy – 11/24/2021

EU VAT Customs Delays: Shipments arriving in Italy are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU countries. See earlier note about new EU VAT rules and how they impact all shipments to EU countries.

Shipments to Siciliy are back to operating under normal conditions. Poste Italiane advises heavy rains in the western part of Sicily on November 11, 12, and 16 has led to heavy, widespread floods, landslides and road closures. Therefore, mail transport and delivery operations in western Sicily are likely to be disrupted for all mail types for some time with a situation of force majeure declared for the region.

Jamaica – 11/4/2021

Jamaica Post advises that the government has extended the national curfew until December 10, 2021.

Revised working shifts/hours will continue to apply across the entire postal network, affecting sorting operations, mail delivery, and the dispatch of mail vans, as well as the timely provision of EDI messaging updates and responses to online customer inquiries.

The force majeure situation continues to apply, with an impact on the quality of service for all types of mail, including inbound and outbound letter-post, parcel-post, and EMS items.

Laos – 4/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Latvia – 10/21/2021

The Latvian Government has declared a full national lockdown due to COVID-19 effective from 21 October to 14th November 2021 and may subsequently be extended. As a result, the processing and delivery by Latvian Post of all mail types will likely be affected with impact to the quality of service.

Liberia – 10/14/2021

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Libya – 4/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Luxembourg – 10/20/2021

EU VAT Customs Delays: Shipments arriving in Luxembourg are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU countries. See earlier note about new EU VAT rules and how they impact all shipments to EU countries.

Macau – 10/21/2021

Macau Post has updated that the prevention against COVID ended on October 20. The delivery of all mail services has returned to normal.

Malaysia – 6/3/2021

Malaysia Post advises that due to a substantial number of new infections detected in the country, the government has both extended and reinforced its measures to minimize the spread of COVID-19 effective May 28.

During this period, Malaysia Post will continue to provide postal services but will be operating with a reduced workforce and in line with the new restrictions and safety guidelines.

The processing and delivery of all types of inbound and outbound mail (letter-post, parcel-post, and EMS items) will continue to be affected, and Malaysia Post is unable to guarantee compliance with the agreed standards.

Therefore, the situation of force majeure previously declared continues to apply, until further notice.

Martinique – 1/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Mauritius – 7/1/2021

Beginning July 15, Mauritius will gradually open its international borders. However, COVID-19 continues to have a direct impact on international inbound and outbound mail to and from Mauritius.

Therefore, the situation of force majeure previously declared for all inbound and outbound international letter-post, parcel-post, and EMS items continue to apply and may continue to impact mail services.

Mayotte – 4/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

New Caledonia – 10/28/2021

New Caledonian Post provided updated information that while lockdowns continue and affect delivery, the Government has modified lockdown rules regarding the collection of signatures at delivery.

At delivery, the postal carrier will record the name and detail of the person receiving the item and sign on their behalf, as proof of delivery rather than collect the signature of the addressee.

If the addressee does not agree to the postal carrier signing on their behalf, then the item will be made available for collection at the post office where the addressee can sign for the item if they so choose.

Mongolia – 4/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Nauru – 11/4/2021

Several Postal Operators are warning of a lack of transport availability to Nauru (a tiny island country in Micronesia) and have suspended service to the island nation. USPS has not issued such an alert, but US shippers should be aware that significant transportation issues appear to exist and could delay mail and parcel shipments.

Netherlands – 8/10/2021

EU VAT Customs Delays: Shipments arriving in Luxembourg are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU countries. See earlier note about new EU VAT rules and how they impact all shipments to EU countries.

New Caledonia – 11/15/2021

New Caledonian Post has updated their lockdown delivery procedure that letter-post, parcel-post items requiring the addressee’s signature will again be delivered with obtaining the addressee’s signature and identity confirmation when required.

However, because the lockdown is still in place, delivery delays should still be expected.

New Zealand – 10/12/2021

USPS has suspended most mail services to New Zealand. Please see this country-specific post for more information about which mail services are impacted by the USPS suspension of service to New Zealand.

New Zealand Post advises Auckland, where the main postal hub is located, remains in Alert Level 3 of the Covid-19 pandemic plan which is almost a full lockdown for postal operations. The rest of New Zealand is in Alert Level 2

The post is classified as an essential business and will remain in operation. However, the implementation of alert levels affects operational performance. Measures are taken to ensure a safe working environment will significantly affect processing and delivery capacity and service performance at higher alert levels.

Norfolk Island – 4/1/2020

USPS Service Suspension of Global Express Guaranteed (GXG) – Please see “Service Suspensions” information at the top of this post.

Panama – 7/1/2021

Panama’s post advises that post offices, mail processing centers (domestic and international) and the air trans-shipment office at Tocúmen International Airport are operating under normal working hours and the biosafety measures established by the Ministry of Health of Panama.

Panama’s post is able to continue to receive inbound mail destined for Panama, but the post is unable to guarantee service standards for inbound and outbound mail, and the situation of force majeure for all categories of mail items will continue to apply.

Papua New Guinea – 10/8/2021

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Philippines – 9/20/2021

The Philippines’ post advises that the government has imposed targeted lockdown measures in certain areas of the country. As a result, potential delays should be expected in the processing, transport and/or delivery of inbound postal items throughout the Philippines.

Portugal – 10/20/2021

EU VAT Customs Delays: Shipments arriving in Portugal are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU countries. See earlier note about new EU VAT rules and how they impact all shipments to EU countries.

Reunion (Bourbon) – 4/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Saint Pierre and Miquelon (Miquelon) – 4/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Samoa – 8/27/2021

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Samoa Post has updated that the Government of Samoa has extended the state of emergency until September 26.

However, there is still only one cargo flight per week to and from New Zealand on which Samoa Post can send outbound mail and receive inbound mail.

Furthermore, all inbound mail is subject to a three-day quarantine before being processed and delivered. As result, Samoa Post has advised that delays are to be expected.

Sierra Leone – 10/14/2021

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

South Sudan – 4/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Spain – 10/28/2021

EU VAT Customs Delays: Shipments arriving in Spain are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU countries. See earlier note about new EU VAT rules and how they impact all shipments to EU countries.

Sri Lanka – 10/12/201

Sri Lankan Post has updated that its national lockdown was temporarily lifted on October 1, 2021.

But since restrictions on travel between provinces remain in place, postal items will be processed and delivered in compliance with the government-imposed restrictions and safety guidelines.

Many mail processing centers are also operating with a reduced workforce and international airports are only open for limited flights. Therefore, the post is currently unable to guarantee delivery standards.

Sweden – 10/20/2021

EU VAT Customs Delays: Shipments arriving in Sweden are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU countries. See earlier note about new EU VAT rules and how they impact all shipments to EU countries.

Syria – 4/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Tajikistan – 5/21/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Thailand – 11/15/2021

Thailand Post has updated that the floodwaters in the following postcode areas have subsided and mail operations are now back to normal: 18xxx, 23xxx, 25xxx, 30xxx, 36xxx.

However, the following postcode areas are still affected and senders are to continue to expect delays: 10130, 10280, 10290 11xxx, 12xxx, 13xxx, 14xxx, 16xxx 34xxx 40xxx, 44xxx, 45xxx 60xxx, 61xxx, 65xxx, 66xxx 72xxx, 73xxx, 76xxx 80xxx, 86xxx.

Timor-Leste – 4/2/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Turkmenistan – 1/26/2021

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

Vanuatu – 8/21/2021

Vanuatu Post advises that the government has extended until December 31 a state of emergency in response to the COVID-19 pandemic.

International borders remain closed, but the post is able to accept international inbound mail and can export outbound mail via a weekly cargo flight operating in and out of Port Vila.

However, service delivery standards cannot be guaranteed until further notice.

Vietnam – 9/17/2021

Vietnam’s post advises that due to a significant number of new COVID-19 infections detected in Vietnam as of April 15, the government has both extended and reinforced measures to minimize the spread of COVID-19.

Vietnam’s post will continue to provide postal services but will be operating with a reduced workforce and in line with the new restrictions and safety guidelines.

The processing and delivery of all types of inbound and outbound mail (letter-post, parcel-post, and EMS items) will continue to be affected, and the post is unable to guarantee compliance with the agreed standards.

Therefore, the situation of force majeure previously declared continues to apply until further notice.

Yemen – 4/1/2020

USPS Service Suspension – Please see “Service Suspensions” information at the top of this post.

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