USPS International Service Alert - New Zealand

USPS Suspends Package Services to New Zealand Due to COVID-19 Outbreak

USPS is suspending international airmail services to New Zealand due to Covid-19 transportation cancellations and restrictions until further notice, effective October 1, 2021.

With the Delta variant of the Covid-19 virus continuing to spread globally, some countries are experiencing a new wave of infections causing governments to reimpose restrictions that are impacting package, mail, and postal operations.

The US Postal Service constantly monitors mail services globally and evaluates parcel volume as well as transport capacity to adjust its service standards and availability.

The postal operating conditions within New Zealand and the lack of sufficient transport capacity to the country have forced USPS to suspend the following mail services:

  • Priority Mail International (PMI)
  • First-Class Package International Service (FCPIS)
  • Commercial ePacket (CeP)
  • International Priority Airmail (IPA) Packets
  • International Surface Air Lift (ISAL) Packets
  • Airmail M-bags
  • International Priority Airmail (IPA) M-bags
  • International Surface Air Lift (ISAL) M-bags

The Postal Service advises that items deposited and processed through the International Service Center (ISC) by October 1 will be transported to New Zealand, but shippers should expect delays.

New Zealand Post states on its website that inbound shipments from all countries may take up to 7-10 additional working days to be delivered once packages clear customs.

After October 1, USPS will return packages to shippers, and they will be marked as “Mail Service Suspended — Return to Sender.” Shippers are entitled to a full refund when service to the country is suspended.

After October 1, US Postal Service retail locations will not accept affected mail services. However, if shippers deposit packages in a mailbox; drop off packages at retail locations that have collection areas for parcels, or if they are picked up by a postal carrier, USPS will return the item to the shipper.

Returns may take a few days and tracking may become erratic when this happens.

The Postal Service will continue to accept and transport USPS Global Express Guaranteed (GXG) shipments, First Class letters (First Class Mail International), and military/diplomatic mail (APO/FPO/DPO). The transportation of these items is not affected by the service suspension to New Zealand.

Please check our USPS status of international services page for more Postal Service interruptions worldwide. We will update this post as new information becomes available.

Update 10/18/2021

On October 18, lockdowns In Auckland, the country’s biggest city, were extended further. This suggests the lockdowns will likely delay USPS’s resumption of package service to the country.

USPS Industry Alert for New Zealand

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