USPS International Service Alert - New Zealand

USPS Suspends Package Services to New Zealand Due to COVID-19 Outbreak – Updated 2/26/2022

USPS has suspended international airmail services to New Zealand due to Covid-19 transportation cancellations and restrictions until further notice, effective October 1, 2021.

However, as of February 25, 2022, USPS has resumed acceptance of the most popular mail service used by online merchants to New Zealand, Priority Mail International.

With the Delta and Omicron variants of the Covid-19 virus continuing to spread globally, some countries are experiencing a new wave of infections causing governments to reimpose restrictions that are impacting package, mail, and postal operations.

The US Postal Service constantly monitors mail services globally and evaluates parcel volume as well as transport capacity to adjust its service standards and availability.

The postal operating conditions within New Zealand and the lack of sufficient transport capacity to the country have forced USPS to suspend the following mail services:

  • International Priority Airmail (IPA) Packets
  • International Surface Air Lift (ISAL) Packets
  • Airmail M-bags

On January 14, 2022, USPS resumed acceptance of the following mail services:

  • First-Class Package International Service (FCPIS)
  • Commercial ePacket (CeP)
  • International Priority Airmail (IPA) Packets
  • International Surface Air Lift (ISAL) Packets

On January 25, 2022, USPS resumed acceptance of the following mail services:

  • Priority Mail International (PMI)

Original Suspension Notice Information

The Postal Service advises that items deposited and processed through the International Service Center (ISC) by October 1 will be transported to New Zealand, but shippers should expect delays.

New Zealand Post states on its website that inbound shipments from all countries may take up to 7-10 additional working days to be delivered once packages clear customs.

After October 1, USPS will return packages to shippers, and they will be marked as “Mail Service Suspended — Return to Sender.” Shippers are entitled to a full refund when service to the country is suspended.

After October 1, US Postal Service retail locations will not accept affected mail services. However, if shippers deposit packages in a mailbox; drop off packages at retail locations that have collection areas for parcels, or if they are picked up by a postal carrier, USPS will return the item to the shipper.

Returns may take a few days and tracking may become erratic when this happens.

The Postal Service will continue to accept and transport:

  • Global Express Guaranteed (GXG) shipments
  • Priority Mail Express International (PMEI)
  • First Class letters (First Class Mail International)
  • Military/Diplomatic Mail (APO/FPO/DPO)

Note: Shippers should still expect delays on all mail services USPS continued to accept or has resumed acceptance.

Please check our USPS status of international services page for more Postal Service interruptions worldwide. We will update this post as new information becomes available.

USPS Industry Alert for New Zealand

Note: This post has been updated with new information on 1/4/2022 that includes the resumption of some mail services.

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