Ukraine Shipping Service Alerts

USPS, UPS, FedEx Service Alerts on Shipments to Ukraine, Russia and Surrounding Countries – Updated 7/23/2022

The Russian invasion of Ukraine continues to impact mail and cargo operations in the region.

At the start of the conflict, Ukraine immediately closed its airspace to all commercial carriers for safety reasons. The air space restriction continues still today.

However, once Russian attacks subsided in the western parts of Ukraine, more ground routes became available. The Ukrainian postal service (Ukrposhta) now collects mail and parcels from neighboring countries for distribution within the country, where possible.

In addition to the logistics challenges bringing mail and cargo into Ukraine, Europe, the US, and many other democracies have issued sanctions on Russia in response to its attack on Ukraine.

In addition, Belarus is often included in sanction packages because it allows the Russian military to stage its forces there.

Between restrictions necessary due to the war and sanctions, sending mail and small packages to Ukraine, Russia, and Belarus has been significantly affected.

As a result, USPS, FedEx, UPS, DHL, Amazon, and eBay have issued the following service alerts regarding Ukraine, Russia, and Belarus:

US Postal Service continues to accept mail to Ukraine except for its Global Express Guaranteed (GXG) service. This service is usually transported by FedEx, which has ceased operations in Ukraine (see below).

USPS issued a Suspension of Service notice for Russia and has not accepted destined to Russia as of March 11, 2022. On July 22, the Postal Service also issued a Suspension of Service notice for Belarus.

USPS continues to accept mail to Ukraine as the postal operator Ukrposhta announced in early March that it resumed operations where possible. Follow this link for more details of current post office operations and ongoing operational challenges.

This information is often updated daily by Ukrposhta as the situation changes. Of course, with the ever-changing situation, shippers should expect delays, and online tracking may be delayed or missing.

FedEx issued a Service Alert that the carrier has suspended all operations in Ukraine, Belarus, and Russia, including inbound and outbound operations.

UPS issued a Service Alert that the carrier has suspended all operations in Ukraine, Belarus, and Russia, including inbound and outbound operations.

DHL issued a Service Alert that the carrier has suspended all operations in Ukraine, Belarus, and Russia, including inbound and outbound operations.

Amazon announced it suspended shipments of retail products to customers in Russia and Belarus. The company left out Ukraine in its announcement, but presumably, the same is valid for Ukraine due to logistical challenges. Some of Amazon’s digital services are still operational in Ukraine, and the company has opened humanitarian aid hubs to assist the people of Ukraine with necessary goods.

eBay Global Shipping Program (GSP) announced it suspended shipments to Ukraine and Russia, including offering eBay sellers additional seller protections for items in transit, even if they used another carrier.

The marketplace did not address shipments to Belarus, but considering the lack of available cargo transport to Belarus, sellers should refrain from selling to buyers in that country.

The eBay Global Shipping Program contracts with different cargo and mail operators to deliver packages globally.

Currently, eBay has issued this alert in the US, Canada, and Australia, but here again, we assume this applies to all eBay markets where the company operates GSP.

Shipping to Ukraine and Russia

Unfortunately, this crisis is not likely to be resolved any time soon, and the situation is constantly changing.

Sellers around the globe that usually offer to send orders to Ukraine, Russia, and Belarus should be mindful of the transportation challenges that now exist.

The best practice for the moment is to avoid accepting orders from Ukraine, Russia, and Belarus.

There were initially logistical challenges with Moldova as well since the country closed its air space to commercial aircraft for several months.

However, that has changed, and we have not found any service alerts suggesting significant problems sending mail or parcels to customers in Moldova.

The country is not part of the conflict.

EASA, the European equivalent of the FAA, will continue to guide airlines and cargo operators in Europe regarding safe routes to and through the crisis region.

Since most mail services use commercial airlines, flight suspensions and restrictions will continue to impact shipments to Ukraine, Russia, and Belarus.

In addition, we suspect that some air cargo operations to countries that previously would require flying over Russia may be affected.

As a result, shippers should expect transportation and delivery delays to countries neighboring eastern Russia.

Shipments sent prior to the start of the war (late February) to recipients in Ukraine, Russia, or Belarus should either be delivered or returned to the shipper by now.

If a shipment was sent prior to the start of the war and tracking still shows it as not delivered, shippers should contact their carrier for more details on how to resolve the situation.

Unfortunately, “act of war” exceptions in insurance coverages may not cover such lost shipments.

This post was last updated on July 23, 2022.

We will update this post with new relevant information when it becomes available. Also, please see our USPS International Service Disruptions page for updates on US Postal Service operations globally.

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23 Comments

  1. Any updated news about packages in transit still in Moscow from Moscow to the US?

    1. We haven’t come across anything specific yet, it would be best to try and contact your mail handler of choice to see if they can offer any advice.

    2. Same issue here. March 6 leaves moscow. No updates since. Rissia post says it could be on a plane or train lol

  2. Don calloway says:

    Packages from Russia to the USA effective March 3rd 2022 inquiry ?

    1. Not exactly sure what you asking. Are you looking for specific information on shipments sent on that date? We are only tracking the overall situation. As far as mail shipments out of Russia, there is just not much available.

      We are not even sure how much Russian Post is still providing updates to the UPU, the Universal Postal Union, that among many of activities provides a method for postal operators to inform others about operational restrictions and problems.

      The official Russian Post site isn’t going to mention any such problems as Russia’s regime mostly hides bad news domestically that resulted from its invasion of Ukraine. Actually, the last time I tried accessing it, it didn’t even load (blocked, hacked, no idea…).

      Richard

      1. Aaron Hurlock says:

        As there any method in existence for sending birth and holiday cards to friends and relatives in Russia.

  3. I ordered an item from russia that was shipped yesterday, does this mean they can’t send anything internationally either?

    1. The same transportation issues that impact shipments to Russia also impact sending items out of Russia. While Russia’s main airline Aeroflot has become a de facto domestic airline and Western airlines are effectively prohibited to fly to Russia due to sanctions, there are few international shipping options remaining on commercial carriers. There are still flights from Russia to Turkey which is not an EU country, but a member of NATO and this means outbound mail could be routed through them as they do not have to follow sanctions imposed by the EU. Also, there are some other international flights from Moscow to Asian and African countries, but if they are reasonable options to route mail is anyone’s guess. With the sanctions, available international air cargo space out of Russia is very limited and mail may not be a priority or too costly to send at the moment.

      Richard

  4. Scott Miller says:

    I have an order coming from the Ukraine that was given a tracking number on the 24th of Feb and it reached the sorting facility and has been scanned multiple times at the sorting facility. I’m relatively comfortable that the box will not be getting here given the current fighting in the Ukraine and quite frankly I’m not going to be upset about it given the fact that people are dying. I’m just curious as to if the Ukrainian postal service continued to function after the invasion and for how long if you know.

    Thanks!

    1. Hey Scott,

      The Ukrainian post was doing its best to continue running to try and support businesses as best they could. This post gave the latest update on that situation. https://www.eseller365.com/mail-from-ukraine-will-continue-shipping-to-us/ They were trying to get mail over to Poland and onto a weekly flight to the US from there. We haven’t heard of the current delay time, or the backlog (if any) of parcels waiting to leave.

      As the situation is constantly changing though we have no further updates that could help you sadly.

      Dave

      1. Scott Miller says:

        Dave,
        I totally understand and appreciate your taking the time to answer my question. As I mentioned it’s a non issue for me in the current situation. Quite frankly I hope someone opens the box and is able to use the contents to good effect for them and their family. For people to be complaining at this point about $100 is just not reasonable. They are clearly fighting for their lives. I’m okay if I don’t recover at any level for the package.

        Sincerely
        Scott

        1. Totally hear you Scott, I am definitely on the same page, breaks my heart seeing what is unfolding over there as the world seems to sit back and watch.

          All the best

          Dave

  5. Ava Sotomayor says:

    My package has been saying It was accepted at 4:44 pm on March 15, 2022 in UKRAINE. No update since, please help.

    1. We only report on this situation. We can only suggest you contact Ukraine’s Postal service at https://www.ukrposhta.ua/en/kontakt-tsentr. But considering the situation in Ukraine, tracing packages is not likely to be a high priority with the limited resources they must be operating under. Frankly, I am amazed that they are even operational at all.

      Richard

  6. Arranged delivery from USA to Russia. USPS accepted the package on February 16, on March 10 the status was updated on Departed. Since then there is no information. How to understand where the package is now?((

    1. That’s the problem with USPS and mail in generally when sending international as waypoints are rarely scanned. The only thing that can be done is to file a claim with USPS and request they trace the package. We know from Covid shutdown in 2020, many packages lingered at airports for months with no information online.

      Richard

  7. I bought a wedding dress on March 10 and have communicated with the dress maker reagsrding the garment through Etsy. On April 14 I received shipping notice through Etsy and the parcel was shown to have moved through several cities in Ukraine and then to Kiev. I had no idea I bought it from Ukraine up to this point. Truly, I am not upset over the money spent. I hope it helps the dress maker and her family. Your I should probably get a new dress in the US, right? The wedding is in June and I feel bad because other folks can’t have things like weddings, but should I assume the dress won’t move any further?

  8. Andrzej Nowicki says:

    I bought some scopes and knifes plus side mount for AK47 and it was shipped from Makhachkala on February 24….. got to customs in Moscow on March 3rd and returned back to sender …. reason unknown possible to war with Ukraine…maybe because sender was trying to save on shipping cost and declared value at 0 Got to Makhachkala on March 6th and left their sorting facility same day in unknown direction then disappeared…sender filled out paperwork to track what happen but I am afraid it is lost for good… any suggestions is it stolen or was it shipped back to me in USA???

  9. MIKHAIL A GERSHTEYN says:

    I am trying to send package(s) to Ukraine to the territorial defense with some clothes but also am looking into the way to send a drone as well.
    Any advice on this?
    How long will it take for package with clothes to get to Ukraine from US?

    Thank you,

    1. Hey Mikhail,

      Unfortunately, we have no advice on this, your best bet would be to reach out to the various courier companies directly and see what they all advise.

      Dave

  10. I would like to send a care package to friends from Rivne, Ukraine postal code 33014. Western Ukraine. Can I still use the USPS?

    1. The last update on this site was from March https://about.usps.com/newsroom/service-alerts/international/ukraine.htm you might be best contacting your local post office to see if they have any newer updates

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